Customer Care Assistant/Telephone Operator at Kenya Forestry Research Institute (KEFRI)

KEFRI 4

Duties and Responsibilities

• Operating switchboard for smooth flow of communication within and outside the Institute;
• Maintaining call register for record purposes;
• Maintaining and update institutional directory to enhance efficiency in communication;
• Receiving visitors and directing them to the appropriate offices for good public relations;
• Providing good customer care service;
• Provides specification on procurement of telephone facilities to ensure the facilities are of good quality;
• Oversee installation of telephone equipment to ensure all extension are correctly connected;
• Answer and direct telephone calls to ensure smooth communication; 
• Reporting promptly any switchboard defects to the supervisor;
• Maintain incoming and outgoing telephone records for future reference; and 
• Any other duty assigned from time to time.

Requirements for Appointment

• Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent;
• Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; and
• Certificate in Computer Applications from a recognised institution.