Customer Care Call Centre Intern-Mombasa at Watu Credit Limited

We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.

Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!

As a Customer Care Call Centre Intern you will be responsible for actively marketing the Company financing services by participating in marketing activities, searching for clients as well as advising our clients in regard to the financing process.

A successful Customer Care Call Centre Intern is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.

Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Customer Care Call Centre Intern be engaged with the community they serve and committed equally to our customer’s and company’s goals.

KEY RESPONSIBILITIES:

• Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
• Manage large amounts of inbound and outbound client calls on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner.
• Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Identifying customer needs, researching, and analysing market trends, pricing schedules, competitor products, and other relevant information.
• Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.
• Educate customers on benefits of value-added services.
• Understand and strive to meet or exceed Call Center metrics while providing excellent and consistent customer service.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Provide feedback on the efficiency of the customer service process.
• Performing any other duty as may be assigned from time to time.
• Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
• Manage large amounts of inbound and outbound client calls on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner.
• Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Identifying customer needs, researching, and analysing market trends, pricing schedules, competitor products, and other relevant information.
• Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.
• Educate customers on benefits of value-added services.
• Understand and strive to meet or exceed Call Center metrics while providing excellent and consistent customer service.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Provide feedback on the efficiency of the customer service process.
• Performing any other duty as may be assigned from time to time.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication and presentation skills including written communication
• Integrity, enthusiasm and passion for continuous learning and development
• Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
• An effective self-starter able to multitask and successfully operate in a fast paced, team environment
• Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
• Diploma in a relevant field

WHAT WE OFFER:

• Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
• Opportunities to learn and grow together with us
• Competitive compensation package
• Health benefits

Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!