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  • Posted: Dec 23, 2024
    Deadline: Not specified
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  • Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has ...
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    Customer Care Manager - Africa (Fluent in French)

    Responsibilities

    • Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
    • Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
    • Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
    • Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion

    Must Have

    • Passion for software products
    • Fluent in French and English both spoken and written
    • Strong business acumen and understanding of customer needs
    • Highly organized, with the ability to work autonomously and manage your time effectively
    • Strong priority management skills, with the ability to thrive under pressure
    • Minimum academic requirement of a Bachelor's degree
    • Based in Nairobi, Kenya or be a member of the East African Community (EAC)

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Odoo on www.odoo.com to apply

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