Customer Care Representative - Activations at M-KOPA Solar

As our Customer Care Representative - Activations, you will provide exceptional customer onboarding support across multiple channels including tickets, calls, and chats. You will guide new customers through their onboarding journey, ensuring all required documents and information are correctly captured, verified, and activated in our systems while delivering a smooth customer experience that enables them to successfully begin using our products and services.

Expertise

• We are looking for someone with a Diploma in Customer Service or related field and proven experience in onboarding and customer service.
• You should have strong attention to detail and accuracy in data entry, coupled with excellent written and verbal communication skills.