Customer Service and Administration Officer at Summit Recruitment and Search

Key Responsibilities:

• Handle all customer inquiries, as well as any returns or other queries.
• Handle guest feedback, complaints, and requests professionally and promptly, aiming for guest satisfaction.
• Be able to handle inquiries from the global sales market.
• Maintain accurate records of merchandise inventory, including tracking stock levels, restocking items, and conducting regular stock checks.
• Coordinate with suppliers and vendors to ensure timely deliveries of merchandise and supplies.
• Negotiate with suppliers to secure favourable terms, prices, and quality standards for merchandise.
• Handle general administrative tasks, including answering phones, responding to emails, and maintaining a tidy office environment.
• General office duties.

Key Requirements:

• Relevant bachelor’s degree.
• A minimum of 3 years of experience in the Customer Service or Merchandise Industry in a similar position.
• Effective written and verbal communication skills.
• A high level of attention to details.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Willing to work in Nanyuki.

Deadline for applications: 10th October, 2023