Customer Service Associate at Branch

Job Overview :

You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Nairobi and will report to the Customer Service Manager. Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day work week.

Responsibilities:

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications :

• 1-3 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling, and punctuation
• Driven by data and highly analytical, a good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)