Customer Service Associate at Flexi-Personnel

Job Responsibilities

• Moderating and screening written user content on profiles
• Moderating and screening user submitted photos

   Job Qualifications

• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills. 
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important
• Ability to thrive in a multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels. 
• Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
• Ability to escalate issues through the appropriate channels – we thrive on feedback.
• Readiness to work in the dating sphere

Qualifications

• C.S.E Minimum of a B-
• 1st year or 2nd Year students from Public Universities within Nairobi Metropolitan Area taking a Bachelor’s Degree.
• An exceptional level of computer literacy especially in MS office.
• Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
• Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7am to 3 pm , 3 pm to 11 pm and 11pm to 7 am.

Deadline: before 15th April 2022.