Customer Service at Corporate Staffing

Key Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in close consultation with Production Manager and QC
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Make regular visits to customer premises and observe the stock balances, competitor activities, etc and do a report to management. The said report will include pictures of our products within the customer premises and daily logs of the visits made. 
• Generate sales leads and advise the head of Sales on the same
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication with customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Resolve customer complaints via phone, email, mail, or social media
• Inform customers of deals and promotions.
• Execute all other assignments as will be directed by the MD

Key Skills & Qualifications

• Graduate in Business Studies or any Social Science.  A strong background in Sales Background and data analysis and accurate interpretation would be a definite advantage.
• Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and Powerpoint. 
• Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.
• Possession of professional marketing/sales or any social science qualification Good Communication,
• Sales negotiator 
• Problem-solving and presentation skills crucial to overall objective achievement.