Customer Service Officer - DMEA at Kimberly-Clark

• Work closely with relevant stakeholder to ensure deliveries take place on time.
• Tracking of shipments, arranging transportation, and updating relevant parties
• Ensure documentation are in place before shipment is submitted to customs.  
• Monitor status of all outstanding (GIT) orders and follow up as necessary.
• Coordinate with KN agents/ Kenya Distributors for a smooth process of every import process.
• Monitor and coordinate import processing for our internal customers as well as external.
• Ensure all documentation meets imports compliance regulations.
• Arrange details of shipments with forwarders, carriers as necessary for exports.
• Weekly reporting to the relevant stakeholder report to ensure information remains current.
• Provide timely and accurate information to incoming requests from internal stakeholders.
• Coordinate with Customer Service, Warehousing, etc to ensure the smooth handling of inbound orders.
• Shows personal initiative, is flexible and pragmatic, and able to portray and promote a positive image of the company’s vision, mission, and values.
• Works well within a team environment.
• Supplying clearing instructions with Customs tariffed invoice to forwarders.
• Checking documentation against purchase orders, i.e., pricing, part numbers, etc. TH according to the TH library.
• Following up with suppliers regarding back-orders and shortages
• File management (Filing)
• Attend to any queries from parties involved in effecting the freight movement
• Explain to the internal stakeholders, benefits, and implications of the various INCOTERMS
• Monitor documentation flow through internal departments; carriers; port authorities.
• customs and depots and take appropriate action to ensure that all document requirements, deadlines, and priority specifications are adhered to.
• Cost Control:
• Raising of service PO for additional cost if applicable.
• Getting quotes from forwarders and checking pricing on forwarders' invoices
• Monitoring freight percentages on all shipments
• Checking invoices against purchase orders and processing costings on SAP
• Making sure that all cost is in accordance with what has been quoted for clients.
• Independence:
• Carries out work activities independently, with a clear understanding of the desired direction and priorities based on the organization's vision and strategy.
• Maintains good internal communications and contact with local and international colleagues.
• Inbound Management:
• Ensure effective communication and information flow within the following stakeholder in the business. (Supply chain /Marketing/Finance/Warehouse/Clearing Agent/Suppliers/Planning/Procurement

Required Competencies Specific Knowledge, Skills & Tools:

• Knowledge of Customs and Excise requirements for movement of goods.
• Good analytical skill sets.
• Excellent interpersonal, written, and oral communication skills with ability to assist with problem solving and delivering on expectations.
• Customer service oriented, must be able to handle a demanding customer environment good verbal and written English communication skills Work accurately, and high attention to detail.
• Proficient in Microsoft Office with at least intermediate Excel skills
• Confident communicator capable of dealing with staff at all levels Ability to work under pressure and meet deadlines.
• Ability to multitask and prioritise Good interpersonal skills.

Qualifications:

• Certification in Customs Clearing & Forwarding. Logistics Diploma will be an advantage. At least intermediate excel level.
• Working experience of 4 – 5 years in Operations through Import activities for Medium / Large business.
• Working knowledge of SAP.
• Sound knowledge of shipping documents & procedures required.