Customer Service/Receptionist/Admin at City Rose Academy

City Rose Academy seeks a highly organized and personable School Customer Service/ Receptionist/Admin to manage front office operations, provide administrative support, and ensure a welcoming and professional environment for learners, staff, parents, and visitors. The ideal candidate is proactive, detail-oriented, and capable of supporting day-to-day school operations with efficiency and grace.

Key Responsibilities

Front Office & Communication

• Serve as the first point of contact for visitors, parents, and stakeholders—both in person and on the phone.
• Maintain a professional and welcoming front office environment.
• Handle incoming and outgoing correspondence, phone calls, and emails efficiently.
• Maintain accurate student and staff records, both digitally and in hard copy.

Administration & Operations

• Provide administrative support to the school leadership and teaching staff.
• Maintain school calendars, schedule appointments, and coordinate meetings.
• Prepare memos, reports, and other communication on behalf of the administration.
• Keep track of inventory and manage supplies for the front office and common areas.

Event Planning & Coordination

• Support the planning and coordination of school events, such as parent meetings, open days, graduations, and co-curricular activities.
• Manage event logistics, including communication with vendors, materials preparation, and event setup.
• Records Management
• Ensure all records related to learners, staff, and school operations are properly filed and updated.
• Assist in admissions and enrollment processes, including organizing learner files and follow-up communication.

Public Relations & Stakeholder Engagement

• Represent the school professionally in all interactions with parents, guests, and external stakeholders.
• Assist in the preparation and dissemination of newsletters, circulars, and notices to parents and staff.
• Foster positive relationships with learners, parents, and the wider school community.

Qualifications & Requirements

Academic Qualifications:

• A Bachelor’s Degree in Business Administration or a related field is required.

Professional Requirements:

• Minimum of 3 years’ experience in a similar administrative role.
• Experience working in a school or educational environment is highly desirable