Customer Service Representative at Summit Recruitment and Search

Key Responsibilities:

• Managing credit insurance, imports, stock control, technical documents, and material samples.
• Following up on payments, sending offers, creating SAP files, and occasionally providing price quotations.
• Handling B2B orders, updates, invoicing, and ensuring regulatory accuracy.
• Monitoring payments, resolving disputes, and reporting unresolved issues.
• Managing transport based on internal requests, monitoring services, and coordinating warehouse reception and loading schedules.
• Conducting spot consultations, contributing to new transport contract negotiations, and designing optimal transport plans.
• Organizing logistics, ensuring stock reliability, and coordinating order and transport schedules.
• Conducting spot consultations and contributing to the negotiation of new warehousing contracts.
• Driving improvements, deploying tools with carriers, and analyzing data to optimize transport performance.

Qualifications:

• A Bachelor’s degree in management, commerce, logistics or a related field.
• 4+ years of proven experience in management, commerce or logistics
• Knowledge of office automation and computer tools.
• Knowledge of the elements of a supply chain and of international trade.
• Effective communication with a solution-oriented approach.
• Adaptable while following procedures.