Customer Service / Sales Executive (Mlolongo) at Brites Management

Industry: Manufacturing

Salary: Kes 35,000

Job Location: Mlolongo

Duties and Responsibilities

• Day to day communication with customers
• Processing product orders from customers
• Receiving orders on phone
• Telesales and closing business on phone
• Coordinating customer’s orders for delivery
• Working closely with sales team, delivery team and the warehouse
• Processing invoices for all sales transactions
• Checking prices and contracts are up to date.
• Reporting monthly sales results to the sales team.
• Supporting the sales force with general operations to help reach the team’s objectives.
• Taking phone calls from customers.
• Communicating internally important feedback from customers.
• Processing staff timesheets
• Other office admin duties
• Dealing with and responding to emails.

Key Requirements and Skills

• Degree / Diploma in Sales & Marketing / Business Management or relevant field.
• 2-3 years’ experience as a Sales Administrator, customer service or call center agent in a busy manufacturing or FMCG environment
• Thorough knowledge of the Kenyan FMCG market
• Advanced Computer proficiency and analytical skills
• Strong interpersonal and leadership skills.
• Planning, coordinating and organizing skills.
• Result oriented
• Strong interpersonal and leadership skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize work
• Attention to detail