Debt Collector at iHuman Resource Consulting Ltd (iHR)

DUTIES/RESPONSIBILITIES.

1. Locate and contact debtors to inquire of their outstanding payments and follow through the settling of the debts.
2. Collecting repayment on debts.
3. Ensuring the resolution of delinquent accounts
4. Tracking outstanding debts.
5. Making plans on recovering owed money.
6. Negotiating payoff deadlines and repayment plans with clients.
7. Investigate and resolve discrepancies in payments or accounts
8. Work with all levels within Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.
9. Locate and contact debtors to inquire of their outstanding payments and follow through the settling of the debts.
10. Prepare daily, weekly and monthly reports with an analysis of debtors visited and money collected against the collection target.
11. Keep frequent contact with all customers reminding them of their credit terms
12. Maintain current complete and updated records of all open accounts.
13. Handle customer questions and complaints and escalate if need be.
14. Regularly reviewing the process and procedures to reduce debtor risk.
15. Any other duty assigned from time to time.

REQUIREMENTS.

1. Diploma/Degree in Accounts / Finance or any other related field
2. At least 2 years’ experience in a similar role
3. Previous experience as a Debt Collector is highly desirable
4. Great interpersonal and communication skills
5. Strong negotiation and bargaining skills
6. Ability to work under pressure to meet deadlines.