Direct Sales Agent -Machakos at CDL Human Resource

Key Responsibilities

• Generate Sales – as per Targets – for Airtime, Acquistions & Devices
• Monitor  inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Brand NPS 
• Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development 
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

• Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience

• At least 1 year experience in sales