Manager Program Support at Eldotec Consultancy Services Ltd

KEY REQUIREMENTS AND RESPONSIBILITIES

• Manage the day-to-day operations of a Program Support team. This includes but is not limited to:
• Track and report on important business KPIs; looking at trends, analyzing the data, and providing insights on the team’s data
• Capacity planning; organize, prioritize, manage workload requirements and allocate resources teffectively accomplish the work
• Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
• Encourage innovation, and improve the efficiency of business processes and procedures tenhance quality, efficiency, and productivity
• Facilitate weekly team meetings and engage in weekly or biweekly 1:1s with team members as required;
• Be an escalation point for any client/service delivery tickets, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
• Create new work instructions and continuously update exciting work instructions/processes
• Recruit, mentor and develop a high performing team that promotes a world-class customer experience;
• Promote and maintain a congenial, productive, collaborative and service-oriented work culture in the Program Support team;
• Advocate and cooperate with all internal groups tensure alignment on special projects and execution, all in the spirit of continuous improvement and efficiency in our operations as it relates tour Program Success groups;
• Actively engage with all teams within Professional Services taddress any cross-team training gaps, or provide further knowledge of Program Support processes;
• Facilitate the assessment of team’s knowledge, skill and ability for accomplishing tasks and projects;
• Create and provide training tthe team/new members of the team, wherever there are training gaps;
• Establish, measure and report on the best tools, practices and processes for highly productive program delivery;
• Keep up with regulatory updates tbest support our clients’ programs;Be familiar with corporate security policies and follow the guidance set out by
• processes and procedures of Assent Compliance.
• This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time ttime tmeet business needs.

YOUR KNOWLEDGE, SKILLS AND ABILITIES

• We strongly value your talent, energy and passion. It will alsbe valuable tAssent if you have the following qualifications,
• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
• Bachelor’s Degree/Higher diploma from recognized learning institution;
• 5+ years related work experience in a related role or industry;
• A minimum of twyears experience mentoring and/or leading teams, with a passion for developing others;
• Computer proficiency using MS Office Suite and Google Applications, able tleverage functions and tools across the board tpromote team cohesion and efficiency/productivity;
• Excellent interpersonal, negotiation and influencing skills, able testablish great cross-functional relationships in a collaborative environment with a diverse group of stakeholders; demonstrates a high level of professionalism;
• Vigilant attention tongoing training, tools, selection and process improvements required tuphold and improve productivity. You must always seek the right balance between automation and manual processes toptimize productivity;
• Strategic and business-minded – you are a critical and creative thinker and suggest, implement, and support efficient and effective operations driving Assent towards continuous improvement;
• You are a strong team player, are always willing tlend a helping hand, and are motivated tcontribute your expertise ta diverse pool of resources tsupport business goals;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are naturally curious about technology or how things work;
• You are a critical thinker and can suggest, implement, and support efficient and effective operations;
• You are diligent and detail-oriented- you pay high attention tdetail and you double- check everything;
• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated tachieving excellence and driving results;
• You consider yourself a lifelong learner – you have an insatiable thirst for knowledge, are always striving tself-improve, and are coachable;