Executive Support Officer at Danish Refugee Council

The Executive Support Officer will provide high-level administrative support to the Executive Director and other RSMT staff.

Key responsibilities

Administrative assistance to the Executive Director

• Manage the calendar of the Executive Director, make appointments/schedule meetings with key partners (Donors, Local Partners, Board Directors, etc). Compiling documents for meetings and collecting and/or preparing and distributing background materials for meetings and events.
• Attend to and monitor urgent enquiries and issues, ensuring that they are brought to the Executive Director’s attention and, where relevant, referring matters on to appropriate staff for response.
• Maintain an effective and confidential filing system for the Executive Director including preparing replies to routine and basic correspondence on behalf of the Executive Director.
• Develop & maintain the Executive Director’s contact database for relevant donors, partners and other stakeholders.
• Screens documents that need the approval of the Executive Director, and certifies they are completed with compliance before presenting them for approval in ensuring that the process went through the right channels and financial verification are in place.
• Be an informed key contact for the Executive Director Office and handle internal and external enquiries in a professional manner liaising with key contacts across DRC (HQ, RO, CO) and other networks

Coordination of RO meetings/events/visits

• Take a lead role in organizing regional meetings and events involving the Executive Director, in liaison with other departments. Take full responsibility for scheduling timings and venues, communicating arrangements to participants and coordinating with Administration and Supply Chain team to organise transport, booking facilities and hiring service providers as required. Develop the agenda and materials as needed and ensure action plans are tracked, followed up and reported back to the following meetings
• In consultation with the Executive Director, develop and maintain a regional annual events calendar and disseminate it to RO staff and Country teams.
• Coordinate high level field visits and accompany visitors as necessary to field visits. Prepare visitors itineraries and send required pre-arrival information, arrange logistics and assist visitors in their visit schedule as required.
• Maintaining and ensuring that key EAGL Regional office information (organogram, sitreps, maps, etc.) is accurate, in a format to share with external partners, board members and also accessible on SharePoint for DRC EAGL staff.

Qualifications and Experience

• University Degree in a relevant field; International development/relations, Political science, Communications, Social science or Business Administration
• Minimum four (4) years office, administrative and programme management experience, working closely with senior management in coordination of critical events
• At least 3 years’ work experience in an international NGO in management of key projects
• Excellent written and spoken English is essential
• Demonstrated ability to manage processes and maintain accurate records.
• Ability to work independently and to maintain flexibility in working hours.
• Energetic and flexible with high sense of responsibility and excellent organisational, planning and time management skills
• Demonstrated ability to coordinate tasks to meet deadlines.
• Good interpersonal skills; ability to work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
• Ability to write in a clear and concise manner and to communicate effectively orally.
• High level of integrity and able to maintain strictest of confidentiality
• High competence in handling situations with tact and diplomacy
• High proficiency in Microsoft Word, Excel and Powerpoint.