FA Operations Associate at Britam

Key Responsibilities

• Providing business analytics and relevant management reports on all the below tasks as well as any other reports as requested by Branch Operations Management and immediate supervisors
• Competition Management:
• Data verification,
• Award allocation.
• Preparing schedule for approval
• Order Management; for example Tablets, Business Cards, Calendars, Organizers and Diaries, T-shirts and other items when needed.
• Compiling,
• Checking and circulation of orders to suppliers
• Recovery of loaned amounts
• Preparing schedule for approval
• Advising payroll
• FA Portfolio Management
• Payment and management of Cashier Bonds
• Portfolio generation
• Debit & Policy Transfers
• Compliance Management & Licensing
• COP Registration
• Liaising with College of Insurance on arising issues
• COP Payment
• COP Recovery Management and Advising payroll
• Provisional Licenses
• Monthly compliance review
• IRA Licensing
• Report generation and circulation
• Schedule preparation
• Effecting Recruitment & Terminations as directed by Branch Operations managers;
• Removing and Reinstating
• Retention Analysis
• Termination & Recruitment reports
• Advising payroll
• FA Data Management:
• Bio Data,
• File management in Fortis
• Registry Management and other FA related data
• Updating the HCM
• Staff Change:
• Access Rights Forms management
• Agent Creation of new FA’s in the system
• Log FA details into ICT helpdesk for creations in other Britam systems.
• Processing Files in Fortis; Verifying requirements and Compliance
• Preparing schedule
• Advising payroll: Staff Change report
• AKI Qualifiers Persistency Analysis
• Check-Off monthly issuances and comparative performance
• COP and sales facilitation loans account reconciliations
• Management of Unit Manager recruitment and onboarding processes
• Compiling of FA Data on Group Life and Last expense received from the branch and communicating the same to Group life department
• Running of Bulletins
• Management of Merchandise shop
• Preparing letters i.e. warning, congratulation and Unit Managers appointments letters

Knowledge, Experience And Qualifications Required

• Bachelors’ degree in a business related field
• Professional qualification in Insurance (ACII, AIIK)
• 2-4 years’ relevant experience in the insurance industry

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills