Food and Beverage Supervisor at Taita Hills Safari Resort & Spa

We are currently looking to recruit a Food and Beverage Supervisor, [two positions]to work at Taita Hills & Salt Lick Wildlife Resort Ltd.

Roles and Responsibilities

• Allocate workstations and oversee meal service setups.
• Lead shift briefings on guest feedback, staff, VIPs, and hotel updates.
• Maintain grooming, hygiene, and uniform standards.
• Ensure clean, organized dining and service areas.
• Report maintenance issues promptly.
• Manage inventory, cash floats, duty rosters, and attendance records.
• Motivate, guide, and counsel team members.
• Provide performance feedback and identify training needs.
• Support staff appraisals and recognition programs.
• Foster teamwork and resolve conflicts.
• Train staff on brand and service standards.
• Conduct brief training sessions to address service gaps.
• Enforce SOP compliance and report misconduct.
• Track equipment, breakages, and resource usage.
• Authorize bill changes in Manager's absence with proper records. Coordinate with kitchen, front desk, and housekeeping.
• Maintain clear and accurate communication across departments.

Qualification and Experience

• Diploma in Hospitality Management or equivalent qualification.
• 2–3 years of supervisory experience in Food & Beverage within a reputable hotel.
• Strong leadership, communication, and team coordination skills.
• Solid understanding of F&B operations and guest service standards.
• Familiarity with POS systems and hotel billing procedures.