Vacancies at Taita Hills Safari Resort & Spa

Roles and Responsibilities

• Ensure adherence to and continuous improvement of HR operational policies and processes
• Assist with recruitment, performance management, staff discipline, and HR administration
• Coordinate staff accommodation, facilities, and transport
• Oversee cleanliness and comfort in employee accommodation, canteen, and restrooms
• Promote good employee conduct and manage disciplinary procedures when needed
• Ensure annual appraisals are completed, and follow up on development needs
• Assist with communication of key messages to staff
• Maintain confidential staff files, documents, and pay scale information
• Manage payroll in line with budget guidelines
• Promote employee communication channels and encourage feedback
• Maintain positive relationships with staff representatives and resolve grievances
• Assist in organizing employee events (staff meetings, parties, community service, etc.)
• Support staffing and training needs to enhance operations
• Ensure compliance with legal and statutory requirements

Qualification and Experience

• Bachelor's Degree or Higher Diploma in Human Resource Management or a related field
• At least 3 years of experience in a similar role within a hotel setting
• Strong interpersonal and communication skills
• Proven leadership and team management abilities
• Proficient in both oral and written English
• Excellent computer skills (MS Word, Excel, Outlook)
• Member of the Institute of Human Resource Management (IHRM)

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Roles and Responsibilities

• Manage daily room status updates via Opera (departures, arrivals, early check-ins)
• Review evening reports and lead team briefings
• Allocate rooms and tasks to stewards based on occupancy
• Enforce DND policy; ensure VIP/show rooms are ready by 10:00 AM
• Generate and reconcile room discrepancy reports
• Supervise staff attendance, grooming, and shift readiness
• Monitor cleaning supply inventory and equipment usage/maintenance
• Conduct regular inspections of guest rooms and public areas
• Ensure cleanliness and safety standards are consistently met
• Conduct performance appraisals and identify training needs
• Manage staff motivation, discipline, and recognition
• Participate in stock-taking and reporting
• Uphold Taita Hills & Salt Lick's core values, standards, and safety policies
• Perform other duties as assigned by the Executive Housekeeper

Qualification and Experience

• A diploma or higher in Housekeeping or Hospitality Management
• At least 3 years of experience as an assistant housekeeper, ideally in a luxury hotel or lodge
• Proficient in Opera PMS and MS Office applications
• Exceptional organizational and leadership abilities with a keen attention to detail
• Outstanding communication and interpersonal skills
• Demonstrated capability to manage and inspire teams
• High standards of integrity and professionalism
• Strong skills in planning, time management, and reporting
• A genuine passion for guest service and team development

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We are currently looking to recruit a Reservation Assistant, to work at Taita Hills & Salt Lick Wildlife Resort Ltd.

Roles and Responsibilities

• Handles reservations via phone, email, system referrals, and from internal departments or travel agents.
• Maintains up-to-date knowledge of room types, layouts, availability, rates, packages, and hotel policies.
• Creates, updates, and manages reservation records, confirmations, cancellations, and modifications.
• Communicates reservation details and changes to the front desk and assists with preregistration when needed.
• Processes and monitors advance deposits, tracks availability, and supports occupancy and revenue forecasting.
• Manages daily correspondence, responds to inquiries, and keeps all files organized and current.
• Maintains a professional appearance and work area; promotes a courteous and friendly environment.
• Assists with front office duties and follows all health, safety, and fire procedures.
• Accepts additional tasks as requested by management.
• Preference: Ladies from Mombasa.

Qualification and Experience

• Minimum 2 years' experience in the hospitality industry, with at least 1 year in a busy hotel's reservations department.
• Proficient in the Opera reservation system.
• Well-spoken, well-groomed, and demonstrates excellent customer care and telephone etiquette.
• Strong in sales and upselling, with attention to detail and good organizational skills. Flexible, adaptable, and a reliable team player.

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We are currently looking to recruit a Food and Beverage Supervisor, [two positions]to work at Taita Hills & Salt Lick Wildlife Resort Ltd.

Roles and Responsibilities

• Allocate workstations and oversee meal service setups.
• Lead shift briefings on guest feedback, staff, VIPs, and hotel updates.
• Maintain grooming, hygiene, and uniform standards.
• Ensure clean, organized dining and service areas.
• Report maintenance issues promptly.
• Manage inventory, cash floats, duty rosters, and attendance records.
• Motivate, guide, and counsel team members.
• Provide performance feedback and identify training needs.
• Support staff appraisals and recognition programs.
• Foster teamwork and resolve conflicts.
• Train staff on brand and service standards.
• Conduct brief training sessions to address service gaps.
• Enforce SOP compliance and report misconduct.
• Track equipment, breakages, and resource usage.
• Authorize bill changes in Manager's absence with proper records. Coordinate with kitchen, front desk, and housekeeping.
• Maintain clear and accurate communication across departments.

Qualification and Experience

• Diploma in Hospitality Management or equivalent qualification.
• 2–3 years of supervisory experience in Food & Beverage within a reputable hotel.
• Strong leadership, communication, and team coordination skills.
• Solid understanding of F&B operations and guest service standards.
• Familiarity with POS systems and hotel billing procedures.

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We are currently looking to recruit a Credit Controller, to work at Taita Hills & Salt Lick Wildlife Resort Ltd.

Roles and Responsibilities

• Post daily revenues and generate revenue reports
• Reconcile city ledger and process invoices via Opera
• Send invoices to debtors and handle PM/staff account billing
• Post WVAT and allocate payments on debtor accounts
• Reconcile accounts and prepare/send statements to debtors
• Handle debtor collections and generate ageing analysis
• Revalue debtor balances and create A/R accounts with approval
• Process credit notes and negotiate credit terms with debtors
• Set credit limits and maintain debtor credit records
• Resolve debtor issues and support revenue audits as needed

Qualification and Experience

• CPA Section 3 to 6
• 3–5 years of experience in the hospitality industry
• Proficient in Opera and SUN System (Version 6)
• Knowledge of revenue and income audits is an added advantage
• Demonstrates a high level of integrity
• Experienced in revenue audits and credit control, ensuring compliance,
• reducing revenue leakage, and improving collection efficiency through data analysis and cross-functional teamwork.