Food & Beverage Supervisor at Reeds Africa Consult

• Our client is seeking a dedicated and experienced Food and Beverage Supervisor to join the team. The F&B Supervisor will be responsible for overseeing the daily operations of the restaurant's dining area, ensuring exceptional guest experiences, maintaining service quality standards, and managing a team of wait staff

Responsibilities

• Lead, train, and mentor a team of wait staff to ensure they deliver consistent and exceptional customer service.
• Schedule and coordinate staff shifts to ensure adequate coverage during operating hours.
• Conduct regular staff meetings to communicate updates, provide training, and gather feedback
• Welcome and seat guests courteously and professionally, ensuring their needs are anticipated and met throughout their dining experience.
• Monitor the dining room to ensure guests are comfortable, addressing any issues or concerns promptly.
• Handle guest complaints or inquiries with tact and resolve them to their satisfaction.
• Maintain and uphold the restaurant's high service standards, ensuring that all staff follow proper protocols and adhere to fine dining etiquette.
• Oversee the proper setting of tables and arrangement of dining areas to create an inviting atmosphere.
• Ensure that food and beverages are served promptly and accurately, adhering to established presentation guidelines
• Collaborate with the kitchen and bar teams to ensure timely and accurate food and beverage delivery.
• Monitor inventory levels of beverages, tableware, and other dining essentials, placing orders as necessary to avoid shortages.
• Ensure all staff follow proper hygiene and sanitation standards, both in personal appearance and workspaces.
• Oversee the cleanliness and organization of the dining area, addressing any maintenance issues promptly.
• Maintain knowledge of health and safety regulations and ensure compliance.
• Provide ongoing training to staff on service techniques, menu items, wine pairings, and any changes to restaurant policies.
• Foster a culture of continuous learning and professional growth among the team.
• Prepare shift reports, attendance records, and other administrative documentation as required.
• Collaborate with management to develop and implement strategies to improve service quality and operational efficiency.

Education

• Diploma in Hospitality Management or related field (preferred).
• Certification in food safety and hygiene (preferred).

Experience

• Proven experience of 3 years in a supervisory role within a fine dining restaurant environment.
• Experience in fine dining 5* restaurant. Knowledge,

Skills, and abilities

• In-depth knowledge of fine dining etiquette, food, and beverage service.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage high-pressure situations with composure.
• Excellent problem-solving abilities and guest-oriented mindset.
• Proficiency in using restaurant management software and basic office applications.