Fraud Investigator at M-KOPA Solar

JOB PURPOSE

Ensure proper diligence, field investigation, and carrying out disciplinary and/or legal actions with regard to incidents of sales and customer-related fraud, in coordination with the fraud lead, fraud analysts, and legal department.

KEY JOB FUNCTIONS

• Carry out field and desktop investigations of potential fraud instances
• Conduct due diligence, and collect and report case findings regularly
• Develop proactive strategies in the field to discover cases of fraud
• In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases
• Support the team on the closure of all fraud cases within stipulated timelines
• Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline
• Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises
• Understanding of criminal justice systems and processes
• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
• Professional acting proactively and independently on long stints in the field, often in rural areas
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders and communicate findings effectively
• A positive, learning-oriented attitude and capacity for self-empowerment
• Five years of work experience in a professional role
• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
• Proficiency in Swahili and English required, one or more additional languages preferred