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  • Posted: Aug 5, 2021
    Deadline: Aug 24, 2021
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    The Water Services Regulatory Board (Wasreb) is a regulatory state corporation established by the Water Act 2002, this law was repealed by the Water 2016 operationalized in April 2017. Section 70 (1) of the Water Act 2016 established Wasreb with the main objective to protect the interests and rights of consumers in the provision of water services, while ensuring other stake-holders interests are also safeguarded.
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    Front Office Assistant

    Job Profile

    Responsible for providing the front office services and clerical duties at Board’s main reception.

    Reporting Relationship This role reports to Administrative Officer

    Supervises

    None


    Job Specification

    1. Managing front office including ambience, tidiness, and promotional materials display
    2. Receiving and attending to guests and direct enquiries and guests to relevant officers
    3. Handling incoming and outgoing calls and directing them as necessary
    4. Receiving hand delivered mails and dispatching the same to registry
    5. Replenishing reception reading materials
    6. Reporting on faulty telephone lines
    7. Providing information and answering phone enquiries
    8. Answering calls, routing them to respective person and/or take messages
    9. Organizing reading material e.g., newspapers, magazines, journals
    10. Maintaining a proper telephone billing record
    11. Making outgoing calls
    12. Handling customer queries
    13. Responsible for physical assets assigned by the Board
    14. Making decisions using standard operating procedures

    Person Specification

    1. Bachelor’s Degree in Social Science/ Office management / Business Management or equivalent qualification from a recognized institution

    OR

    1. Diploma in Social Science / Office management / Business Management from the Kenya National Examinations Council; or equivalent qualification from a recognized institution;
    2. At least two (2) years’ relevant work experience
    3. Proficiency in Computer Applications; and
    4. Meet the requirements of Chapter Six (6) of the Constitution.

    Key Competencies and Skills

    1. Communication;
    2. Working with people;
    3. Time management;
    4. Drive for results;
    5. Commitment to continuous learning; and
    6. Technological awareness.

    Terms and Conditions of Service:

    All the positions will be on pensionable terms of service.

    Method of Application

    All applications accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and professional certificates should be addressed to:

    The Chief Executive Officer
    Water Services Regulatory Board
    P.O. Box 41621 00100
    Nairobi

    So as to be received not later than 23.59 hours on 24TH AUGUST 2021Due to the threat caused by COVID –19, the applications should be submitted only through electronic means. They should be sent via email to recruitments@wasreb.go.ke with only ‘POSITION APPLIED FOR’ as the subject line.

    Wasreb is an equal opportunity employer and women, youth and people with disabilities are encouraged to apply.

    Any form of canvassing will lead to automatic disqualification.
    Only short-listed applicants will be contacted.

    Shortlisted candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by submitting the following compliance certificates; Certificate of Good Conduct, Certificate from Higher Education Loans Board, Tax Compliance Certificate, Ethics and Anti-Corruption Commission Clearance, and Credit Reference Bureau Certificate.

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