Front Office Executive (Spa) at Fanisi HR Solutions

• Our client, a renowned spa based in Nairobi, is seeking to hire a Front Office Executive who will play a vital role in ensuring an exceptional client experience. The ideal candidate will have at least one year of experience in a spa or hotel environment and will be responsible for managing client interactions, bookings, and promoting spa services. This role is key to driving revenue and ensuring smooth daily operations.

Key Responsibilities:

• Professionally and courteously handle all incoming calls and inquiries.
• Make and manage client bookings, ensuring accuracy in the Spa booking system.
• Confirm appointments and follow up on inquiries to convert them into bookings.
• Ensure prompt communication of bookings, cancellations, and changes to the team.
• Respond to emails, phone calls, WhatsApp, and social media direct messages.
• Organize and schedule client appointments using Spa software.
• Attend to walk-in clients and assist them with selecting services or products.
• Manage product sales, update stock levels, and handle billings.
• Process client payments accurately and prepare daily payment reports.
• Prepare daily sales reports and weekly/monthly client activity reports.
• Collaborate with the team, assist in stock-taking, and ensure a smooth workflow.

Required Specifications:

• Ability to provide excellent client service with a welcoming demeanor.
• Previous experience working with a hotel or spa booking system is essential.
• Ability to multitask and stay organized in a busy environment.
• Focus on converting inquiries into bookings and increasing sales.
• Fluency in English with the ability to communicate effectively with clients from diverse backgrounds.
• A team player who is punctual, reliable, and flexible with work hours.
• Proficiency in MS Office and experience working with data analysis is a plus.