Front Office Manager at Accor

Job Description

• Lead, supervise, and motivate the front office team across both properties 
• Ensure smooth and efficient check-in and check-out processes for all guests
• Maintain high standards of guest service, anticipating guest needs and resolving issues promptly
• Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences
• Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue
• Train, mentor, and develop front office staff according to Accor brand standards and hotel policies
• Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics
• Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention
• Enforce compliance with hotel policies, safety, and security standards
• Oversee guest billing, cash handling, and financial transactions at the front desk
• Implement and maintain operational procedures and service standards for both brands
• Address and resolve guest complaints or special requests with professionalism and efficiency
• Collaborate with sales and marketing teams for VIP arrivals, group bookings, and special events
• Ensure all technology systems (PMS, phone systems, online check-in, etc.) are functioning and staff are trained to use them

Qualifications

• Degree in Hospitality Management or related field preferred.
• Proven experience in front office management, preferably in upscale or dual-branded hotels.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Knowledge of property management systems (PMS) and hotel software.
• Ability to handle guest complaints professionally and efficiently.
• Strong organizational and problem-solving skills.
• Knowledge of Accor brand standards is an advantage.