Latest Vacancies at Accor

Job Summary:

• Assist in managing and executing all banquet and event culinary operations, ensuring high-quality food production, consistency, and presentation for events of all sizes.

Key Responsibilities:

• Assist in planning and preparing menus for banquets, events, and functions.
• Supervise, train, and schedule kitchen staff during banquets.
• Ensure all food is prepared to the highest quality, standards, and presentation.
• Maintain proper food safety, hygiene, and sanitation standards.
• Monitor inventory and assist with ordering food supplies for banquet events.
• Collaborate with the Banquet Manager and event team to meet guest requirements.
• Assist in cost control and minimize wastage in banquet operations.
• Support the Executive Chef in administrative tasks and reporting as needed.

Qualifications & Skills:

• Culinary degree or relevant professional experience.
• Proven experience in large-scale banquet or event kitchens.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Knowledge of food safety regulations and kitchen operations.
• Ability to work flexible hours, including nights, weekends, and holidays.

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Job Description

• Lead, supervise, and motivate the front office team across both properties 
• Ensure smooth and efficient check-in and check-out processes for all guests
• Maintain high standards of guest service, anticipating guest needs and resolving issues promptly
• Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences
• Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue
• Train, mentor, and develop front office staff according to Accor brand standards and hotel policies
• Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics
• Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention
• Enforce compliance with hotel policies, safety, and security standards
• Oversee guest billing, cash handling, and financial transactions at the front desk
• Implement and maintain operational procedures and service standards for both brands
• Address and resolve guest complaints or special requests with professionalism and efficiency
• Collaborate with sales and marketing teams for VIP arrivals, group bookings, and special events
• Ensure all technology systems (PMS, phone systems, online check-in, etc.) are functioning and staff are trained to use them

Qualifications

• Degree in Hospitality Management or related field preferred.
• Proven experience in front office management, preferably in upscale or dual-branded hotels.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Knowledge of property management systems (PMS) and hotel software.
• Ability to handle guest complaints professionally and efficiently.
• Strong organizational and problem-solving skills.
• Knowledge of Accor brand standards is an advantage.

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Only shortlisted candidates should be contacted.