Front Office Operation Officer at KPMG

We are currently looking for an Operation Officer in our Central Services Unit to provide support as the first point of contact for clients and visitors, ensuring a welcoming, professional and efficient front office experience.
Key roles and responsibilities

Reception:

• Attend to all clients and visitors at the reception area, ensuring a professional and welcoming environment.
• Answer, screen, and forward incoming phone calls, taking detailed messages when necessary.
• Maintain accurate records of all incoming and outgoing mail and correspondence.
• Manage and update the meeting room calendar, ensuring efficient scheduling and availability.
• Maintain a clean and organized reception area, meeting rooms, boardrooms and ensure that they are always clean, organized, and presentable.
• Coordinate internal meetings and clients visits refreshments and ensuring readiness based on the next day’s meeting schedule.
• Handle sensitive and confidential information with discretion and professionalism.
• Support administrative functions such as filing, invoice processing, and office supply management.
• Generate and issue Wi-Fi credentials for clients and ensure seamless guest network connectivity.
• Collaborate with Facilities, IT, and other departments to ensure an organized, efficient, and functional front office environment.

Office Support:

• Support other team members when called upon.
• Collaborate with business units to provide required support
• Assist with internal office events.
• Any other duties as may be assigned.

Academic/Professional qualifications and Experience:

• Diploma in management/ secretarial course/ business administration; and
• University degree in a relevant field will be an added advantage.
• Must have a minimum of 3 years of working experience.
• Experience in an accounting/ law firm, and/or corporation, will be an added advantage.
• Proficient in Microsoft Office applications including Word, Excel, and Access along with experience performing internet research.