General Manager- Sales & Marketing (Hotel) at Dorbe-Leit Solutions Limited

Role Profile:

The role is an integral managerial role with key responsibilities across the following areas:

• Responsible for giving overall leadership guidance and direction to the teams that handle accommodation, catering, conferencing and other hotel business.
• As having commercial accountability for planning organizing and directing all hotel services they will develop and implement sales operations and marketing strategies to enhance guest satisfaction, revenue generation, and cost control.
• Be the brand and creative lead to grow the brand quickly and deeply.
• The role holder will be ultimately responsible for the training and performance monitoring of staff in all their roles in the areas of sales and marketing.
• Analysis of sales figures and recommending marketing and revenue management strategies to ensure sales and profit targets are met and exceeded.
• Manage social media platforms, create high visibility of the brand through creative below the line programs and initiatives.
• Overall responsible for compliance with relevant licensing laws, Health Safety Environment and Quality (HSEQ) codes and other statutory obligations.
• Maintain a strong working relationship with suppliers and vendors to ensure timely delivery of high-quality products and services.
• Foster a positive work environment and promote teamwork, communication, and professional growth among staff members.
• Handle guest inquiries, complaints, and feedback in a prompt and professional manner.
• Stay updated on industry trends, new technologies, and best practices in hotel and conferencing operations.

Qualifications

Candidate Profile

The ideal candidate will have the following professional and personal skills, competencies, and characteristics:

Qualifications & Experience:

• A minimum of Four (4) years’ management experience in the hotel or hospitality industry in a similar establishment (or relevant industry).
• A Bachelor’s degree in Hospitality Management, or Sales & Marketing or Business Administration or a related field is preferred.