GPS Installation Manager at Mogo Finance

Key Responsibilities:

Process Ownership & Development

• Take full ownership of the end-to-end GPS installation and re-installation process
• Analyze existing workflows, identify inefficiencies, and redesign processes for scalability and efficiency
• Build clear structures, SOPs, and tracking systems where they are missing or insufficient
• Continuously test, refine, and optimize processes based on data and field feedback

Team Leadership & Capability Building

Lead and develop 3 operational teams:

•  Admin Team – ensuring accuracy and reliability of system data
•  Installation Coordinators – managing technicians, training them, and ensuring high-quality installations
•  Re-installation Coordinators – engaging offline clients and coordinating priority re-installations with branches
• Set clear expectations and build a performance-driven culture
• Identify skill gaps and implement training and development plans
• Empower teams to follow structured processes while maintaining flexibility where needed

Performance, Quality & Problem Solving

• Define and track key KPIs (e.g., installation turnaround time, GPS uptime, re-installation success rate)
• Use data to identify root causes of issues, not just symptoms
• Actively troubleshoot operational challenges and implement sustainable fixes
• Ensure consistent quality of installations across all regions

Who We Are Looking For:

This role is not for someone who only maintains systems, we are looking for someone who:

• Enjoys building processes from scratch and improving broken ones
• Is comfortable working in fast-changing, sometimes unstructured environments
• Thinks in terms of systems, root causes, and long-term solutions
• Takes ownership and drives initiatives independently

Requirements:

• Proven experience in operations or process management
• Strong leadership experience managing multi-layered or distributed teams
• Experience coordinating field or regional operations
• Strong analytical and problem-solving mindset
• Ability to turn ambiguity into clear structure and execution
• Excellent communication and stakeholder management skills
• Bachelors Degree/ Diploma in Engineering or any related Technical Field.