Head, Global Markets Sales - Retail and Business Banking (RBB) at Absa Bank Limited

Job Summary

To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. investment methodology, governance and delivery objectives.

Job Description

Head, Global Markets Sales - Retail and Business Banking (RBB)

Job Purpose:

• To support the Director, Global Markets Sales in the delivery of aligned Global Markets Sales strategy that takes account of the financial performance and function’s health.

Key Accountabilities

Financial Performance- 80%

• Under the guidance of the Director, Global Markets Sales actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements.
• Acting as the primary point of contact for both internal (Business banking & Retail) and external Markets Sales clients, while ensuring regular face-to-face engagements with the respective teams to promote teamwork.
• Continuously monitor the overall Markets Sales RBB business performance (Finance, Risk, Compliance, HR) and advise Head of Markets Sales of any possible deviations and the actions that have been created to address this.
• Support the Head of Markets Sales to achieve customer service standards.
• Management of the Markets Sales RBB Dealers
• Own the delivery of the Markets Sales RBB budget that includes FX flow and solutions targets.
• Own the delivery of the Markets Sales RBB digital targets

Key actions to include:

• Managing Markets Sales Retail and Business Banking Segment portfolio to generate strong growth and sustainable returns over the business cycle.
• Assisting the Head of Market sales in achieving strategic and tactical objectives
• Collaborate with internal and external stakeholders to create value and achieve business goals.
• Providing periodic reporting on client growth, volume, and profitability in the Markets Sales RBB portfolio.
• Periodically providing detailed Management Information to the Head, Global Market Sales on the composition, performance, and profitability of the client portfolios.
• Assisting the Head of Market sales with any ad-hoc reporting requests

Key actions to include:

• Revenue growth for the portfolio through building of a structured FX flow business and product diversification.
• Acquiring new retail, business banking and commercial forex clients
• Identify and establish new relationships, consistent with the bank`s commercial objectives
• Collaborate with internal and external stakeholders to create value and achieve business goals

Risk Management Products:

Key actions to include:

 Product diversification.

• To actively market defined products offering
• Play a leading role in local market development efforts relating to Markets product offerings.

Customer Obsession- 5%

Uphold market leading customer standards (internal/external)

• Giving superior customer service
• Expanding the customer base as is appropriate.
• Undertaking customer visits (and joint customer visits with the coverage teams)
• Show case risk management solutions to clients.
• Actively participating in client events, including trainings and seminars, and Entertaining clients as permitted under the bank and group compliance policies.
• Conversion of dormant clients to active clients

Efficiency and Governance- 5%

Adherence to rules/policies

• Adhere to all applicable Absa frameworks, policies, and procedures, demonstrating sound judgement and responsible risk management, and when required, highlight breaches and request dispensations & waivers on a timely basis.
• Refrain from behaviors and conduct that could be detrimental to our external and internal clients – SELF and RBB sales team.
• Ensure that Counterparty credit limits are not exceeded.
• Ensure FX Trades supporting documents requirements are met.
• Ensure all FX tickets booked are utilized.

Digital Transformation- 5%

• Ensure clients are onboarded on/ and utilize Markets Sales digital platforms. 

Talent Management- 5%

• Team management: Includes team motivation, colleague wellness, development plans, leave management etc

Preferred Qualification

• Post – graduate degree in commerce, Finance, Economics (or related course) will be an added advantage
• ACI Dealing certificate

Preferred Experience

• Experience in foreign exchange dealing, managing retail and business Banking Clients and financial markets risk management solutions.
• Strong commercial acumen
• Understanding of the policies, ethical issue of Markets Sales
• Track record of leading high performing teams
• Customer service skills
• Problem solving skills

Knowledge and Skills

• Portfolio management, customer service, regulatory environment, Financial Markets happenings