Head of Business Development at Caritas MFB

JOB PURPOSE

The Head of Business Development will be the main driver for the development, management and overall sales and business activities in the bank to be delivered through the retail network and digital platforms to achieve the bank growth strategy.

KEY RESPONSIBILITIES.

•   Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
•  Strategic implementation of the Business Growth and marketing strategic plan
•  Develop a focused business growth plan in line with the strategy which boosts the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers while ensuring high customer retention.
•  Setting goals and developing plans for business and revenue growth
•  Developing quotes and proposals for prospective clients
•  Setting goals for the business development team and developing strategies to meet those goals.
•  Attending conferences and industry events
•  Be at the forefront in market intelligence and research for customer needs and preferences, planning, and implementing new target market initiatives.
•  Develop and implement cost management strategies at the branches to ensure the branches grow their profits.
•  Proactive business risk assessment and minimization of exposures to operational risks in branch service delivery
•  Deliver quality leadership which translates into conducive work environment and employee satisfaction at the branches.
•  Put in place an MIS system that will enable continuous tracking of the Business department performance, Customer and product profitability, and customer satisfaction.
•  Staff performance management through regular business evaluation meetings, coaching, mentoring, provide needed resources and when necessary, take corrective action for non-performance.
•  Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction through coaching and mentorship.
•  Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction through coaching, mentorship, and training business development staff.
•  Full responsibility for all product lines and all sales and business development functions in all branches
•  Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
•  Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
•  Proper handling of customer confidential information and ensuring its integrity
•  Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
•  Enhance customer relationships by creating, communicating, delivering, and offering solutions that have value for customers, shareholders, and partners.
•  Build the Caritas Microfinance Bank Brand to ensure that the bank is top of the market through researching prospective business in target markets.
•  Pursuing leads and moving them through the sales cycle
•  Supervising business sector heads in Micro, Small Business, Agribusiness, and Faith-Based Institutional banking
•  Key driver for not only customer satisfaction but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
•  Create a differentiated customer experience design, tailored to target customer needs, and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
•  Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
•  Ensure delivery of quality customer service in the branch or through ABC channels
•  To perform any other duty as assigned in line with the organization goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

•  University Degree in Business related field.
•  Master’s in business administration in marketing or strategic management is an added advantage.
•  Proficiency in computer use including MS Office tools and banking systems.
•  At least 5 years banking experience in business development and branch operations, 3 of which should be in a managerial role.
•  Experience in running branches is mandatory.
•  Experience with customer management, marketing, and relationship management teams
•  Strong presentation, communication skills, organization skills, time management skills, drive and self-motivation skills
•  Proven ability to generate new business.
•  Possess strong analytical and interpersonal skills.
•  Can make prompt decisions and be independent in problem solving.