Head of Commercial at TalentintheCloud

Your daily adventures include:

Leadership & People Development:

• Unleash your leadership prowess as you manage and coach a team of regional and country managers. Together, youll craft ingenious sales strategies, establish a vast network of contacts, and measure success through tangible metrics
• Ignite a high-performance culture that fuels exceptional experiences for valued customers and merchants
• Be the guiding light for your direct reports, offering invaluable feedback and empowering them to reach their full potential. Regular one-on-one meetings will be your secret weapon for enhancing sales performance
• Lead by example, providing guidance on activity, metrics, coaching, and revenue generation to forge an unstoppable team
• Share your teams triumphs and opportunities with management to keep everyone aligned and focused on our grand vision
• Coach leaders around activity, metrics, coaching, and driving revenue from new business and post-sale accounts
• Meet and exceed quarterly sales team quotas by holding your team accountable for activities that lead to revenue generation
• Own and take responsibility for Sales Operations, Sales Administration, Sales Commercials & Analytics, customer care operations and VIP team deliverables

Strategy and Execution:

• Unleash your strategic brilliance as you develop and implement sales strategies that lead the company to victory, achieving remarkable revenue goals and profitability
• Youll have the chance to identify financial opportunities, analyse market trends, and craft action plans that conquer any business challenge in their path
• With a keen eye for detail, differentiate between customer segments, understanding their unique needs to optimize value creation
• Envision strategic plans that maximize revenue across various private sector verticals – your creative genius will shape our success
• As a master planner, youll set policies and chart the course for the teams triumphant journey

Financial Planning and Analysis:

• Take charge of forecasting monthly, quarterly, and annual revenue targets, providing invaluable insights to our client’s sales leadership.
• Your market research and trend analysis will be the compass guiding the company to untapped opportunities and future triumphs
• Analyse sales reports and make strategic recommendations to unleash the full potential of the brands presence
• Consult and collaborate with key stakeholders on budget allocation, ensuring investments drive the most exceptional ROI
• Harness your powers to understand merchant behaviours and devise innovative ideas for deeper, more meaningful connections with cherished merchants

Merchant Operations:

• Experience the thrill of service excellence as you become the voice of merchants, ensuring their every need is met with unparalleled support and care
• Craft a meticulously designed playbook that empowers customer-facing teams to deliver outstanding experiences at every touchpoint
• Master the art of merchant segmentation, tailoring the approach to different businesses and stages of their journey
• The pursuit of perfection will lead you to drive key metrics, including customer retention, issue resolution, and overall satisfaction
• Embrace the future of customer support by spearheading the implementation of a cutting-edge self-service centre

Requirements

What it takes to succeed:

• Bachelors degree in marketing, business administration, or a relevant field
• 10+ years in sales, commercial, and leadership roles, across the African region, with a proven track record in achieving set targets and growing business
• Experience working in a high-growth environment
• A clear understanding of the Fintech space in Africa or other regions – a banking background would be an advantage
• Experience across multiple countries in Africa in sales for a large-scale and medium-scale business
• Experience in large, consultative sales for complex services or products
• Experience in leading through the entire business development process, from "door opening" to contract negotiations
• Politically savvy and ability to understand how the sales process intersects with existing political situations and dynamics
• Excellent written and verbal communications skills
• Proven ability to drive the sales process from start to finish
• Excellent listening, negotiation and presentation skills