Head of Digital Channels at Stratostaff

PROFILE INTRODUCTION    

• Our client, one of the niche banks in Kenya that offers a range of financial products, seeks to bring on board a Head of Digital Channels to review the Bank’s existing digital and service channels, propose and deliver improvements that in turn will enhance customer experience and establish efficiencies in alignment with the Bank’s strategy. 
• The Head of Digital Channels will be responsible for developing new fit for purpose digital solutions, managing the performance of the products, build programs to identify needs, opportunities and develop tactics to execute and grow the business
• The role holder is further responsible for transforming digital experiences across all digital channels. They will direct the planning and implementation of product development and digital systems in support of business operations to improve cost effectiveness, service quality, and growth of the volume of transactions, deposits and revenues generated through adoption and usage of Digital solutions .

Key Responsibilities

• To provide leadership and guidance in understanding business change needs, assessing the impact of those changes, capturing, analysing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties.
• Responsible for the Bank’s Digital P&L as well as Balance Sheet delivery. This shall include ensuring right pricing for the bank’s digital products, revenue leakage prevention as well as mobilising the targeted deposits through the Digital suit of solutions
• Identify growth opportunities by leveraging data analytics, new product enhancements and customer feedback.
• Work effectively with product development, marketing & communications, and data  functions to ensure alignment on timeline, roles, responsibilities to execute successful commercialization of digital products.
• Work with the Communications Division and other stakeholders to drive awareness and preference for the bank’s Digital solutions in the market. This role must position the bank as the true driver of Digital solutions in the market
• Establish and manage the achievement of key performance metrics for market activation and sales programs/initiatives for all virtual banking products that will be shared with business leaders.
• Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
• Identify, escalate and ensure resolution of issues impacting sales and acquisition of digital products
• Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues

MINIMUM REQUIREMENTS:

• At least 5 years’ experience in business development, Sales, sales operations, or strategy roles within a digital business environment. 
• A university undergraduate degree in Business or Technology 
• In-depth understanding of the various digital banking platforms 
• In-depth understanding of Financial Technology (Fintech).
• Experience in managing revenue, cost, profit management and digital reporting
• Maintain up to date knowledge of competitor and local market activity.
• Deep understanding of banking operations, processes, and regulatory requirements, as well as the technology trends that are shaping the industry.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organisation.
• Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Demonstrated ability to navigate complex organisational structures and collaborate effectively with cross-functional teams.

  KEY COMPETENCIES

• Strategic Thinking
• People Management
• Project Management
• Change Management
• Customer Focus
• Stakeholder Engagement