Head of Learning and Development at Poa Internet

Overall Responsibility

Develop a Learning & Development organisation that guides team members on their career journey by maintaining a culture of learning & development, performance management, and accountability so that poa is renowned as being a great place to work.

Key SMART Results for A-Player 

• To have conducted an inventory and gap analysis of development training programs in Poa for both employees and leadership. Develop the L&D framework to bridge gaps and upskill employees by the end of 3Q22
• To expand on the talents and skills of employees at all levels of the organization through the development of individual development programs to enhance knowledge, develop necessary skills, and enrich both the individual and the organization through a personal development program by the end of 4Q22
• To have built a knowledge bank of development training programs for leadership, management, business and personal progression by the end of 1Q23
• To have built leadership programs to create role clarity and understanding of performance expectations through upskilling in strategic areas specifically coaching, mentoring and giving proper feedback by the end of 4Q22
• Have rolled out the performance management process and conducted training for all managers and teams by the end of 3Q22
• To have mapped out progressional career pathways for our workforce for employee growth and increased performance and to have defined metrics and expected outcomes to assess the results of coaching, mentoring or training in strategic areas by the end of 4Q22

Level of Management Experience Required (Mandatory & Nice to Have)

• Mandatory - Demonstrated experience managing the end-to-end project life cycle of organisation-wide learning & development and performance management program
• Department stage of development where this role sits
• Prepare for Scale / Systematization / Team Building / Coaching / Mentorship -Catalyst / Champion

Key Competencies Criticality (H,M,L)

• Demonstrated experience managing the end-to-end project lifecycle of an organization-wide learning & development program - H
• Ability to be a role model for continuous learning throughout the organisation - H
• Passion for learning & development industry research and trends - M
• Exceptional written & verbal communication and presentation skills - H
• Team player with strong interpersonal skills, skilled at project and change management with cross-functional collaboration - H
• Excellent organizational, task, and time management skills, with an emphasis on detail and follow-up and the ability to prioritize tasks and requests from multiple stakeholders and audiences - H
• Display strong consulting and collaboration skills - M

Mandatory Criteria if Any with no exceptions to hire.

• 5+ years experience in related work such as instructional design and developing learning content
• Track record of designing engaging and impactful development programs that improves individual, team, and company performance
• Ability to translate business strategic objectives into actionable learning and development outcomes