Head of People Operations at Educate!

The role will be a mixture of:

• Maintaining core functions and improving existing systems (50%)
  • Tech platforms we currently use are: BambooHR, CultureAmp, and Greenhouse ATS
• Building new systems that don't exist yet (50%)

This role will encounter systems, programs and initiatives that have been in place for a while. Applicants should be skilled at quickly onboarding and executing them, as well as identifying opportunities for further improvement that have the greatest impact. Responsibilities include assessing and identifying opportunities to improve People programs and services by leveraging technology and implementing process improvements. This role is responsible for overarching policies, compensation and benefits, and the systems and technology for the People Team.
Maintaining Core Functions & Improving Existing Systems (50%)

• Support HR Managers as the point of contact for implementation and problem solving issues regarding:
  • Maintaining accurate records of all team members.
  • Leading the process with contract renewals.
  • Assist with onboarding and offboarding processes.
• Collaboratively with the Head of People Programs and Engagement, identify and implement systems improvements supporting existing programs including:
  • Onboarding and offboarding
  • Professional growth and development
  • 360 Feedback
  • Promotion application and approval process
  • Engagement survey
• Lead HRIS systems improvements (BambooHR) to ensure accurate and timely updates to employee records. Help us get the most out of the platform to gain efficiencies to support our team growth.
• Maintain updated employee and organizational policies, ensuring compliance with legal requirements in all countries of operation (i.e. benefit and payroll enrollments, mid-year changes, salary amendments, promotions, relocations, parental leaves, absences).
• Ownership over the compensation and benefits processes, including the management and application of salary scales, conducting compensation surveys, market and peer data research and upholding our compensation philosophies.

Building new systems that don't exist yet (50%)

• Collaboratively with the Head of People Programs and Engagement, build systems and processes to deliver on new people programs, including:
  • Employee performance monitoring and career progression
  • Learning and development
  • Other strategic programs identified
• Lead the creation of a Regional Employee Handbook for East Africa as an important project supporting new country expansion.
• Unlock data-driven insights throughout People Operations to inform decision-making and efficiency gains. Maintain awareness or propose future analytic needs and ensure basic data integrity steps are built into processes.
• Contribute to the continuous improvement of HR/People processes using technology.
• Collaborate with stakeholders and cross-functional partner teams in building out People technology, processes, and operational capabilities globally.

Qualifications

• Excellent interpersonal and communication skills and the ability to work effectively in a multicultural environment.
• At least 6 years of experience working in an administrative function, with 4 of those being in an People/HR operational role.
• Extremely organized and able to thrive in a fast-paced, ever-changing environment, juggling multiple competing priorities and responsibilities.
• Adaptive and able to quickly switch or entirely change activities to meet team needs.
• Very high attention to detail.
• Exceptional judgment in maintaining confidentiality of employee and candidate information.
• Have a clear and confident communication style to manage stakeholder expectations and to bring stakeholders along in changes to processes and adapt to new systems.
• Ability to pick up new software and tools with ease.
• Must be curious and seek to learn and improve while also simultaneously proactive and solutions oriented.
• Aligned with our Five Cultural Tenets (see What is Educate! About? below) and learn more by looking at Educate!'s culture deck here.