Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 16, 2021
    Deadline: Not specified
  • Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking.
    Read more about this company


    Head of Retail & SME Sales - Access Bank Kenya


    Develop and implement Bank’s Retail & SME sales strategy to achieve market share, revenue and balance sheet growth, as well as exemplary customer satisfaction

    The key responsibilities are:

    • Formulation and review of strategies for Retail & SME sales for the short, medium and long term in line with Access Bank’s plan.
    • Development and overall management of targets for Retail & SME sales bank wide by products, zones and branches.
    • Definition of marketing and sales strategies.
    • Development of Retail & SME Products and Services.
    • Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Wholesale Banking, Digital Banking and Treasury.
    • Development and overall management of the business plans, scope and activity size (including locations) of teams to ensure that appropriate strategies are undertaken to achieve targets set for the unit.
    • Monitoring and reporting on Retail & SME sales Performance of all Retail & SME products offerings
    • Development and execution of a customer management framework including customer insight driven marketing

    The main key performance indicators are:

    • Revenue growth vs plan
    • Balance sheet growth vs plan
    • Market share growth vs plan
    • Multiple Products per Customer
    • Revenue per product
    • Direct costs
    • Customer satisfaction level
    • Employee satisfaction level


    A degree in business or equivalent field. Relevant Masters’ degree will be an advantage

    Minimum of 15 years’ experience in a bank with at least 5 years’ experience in Retail & SME banking sales

    Required knowledge, skills and abilities

    • Excellent banking knowledge
    • Excellent Customer Service / Relationship Management capabilities
    • Excellent Marketing / Selling skill
    • Hands-on
    • Strong strategic orientation
    • Good negotiation /presentation skills
    • Knowledge & understanding of commercial and public sector market
    • Good Oral & Written communication

    Supervisory Skills

    • General managerial/ administration
    • Team building / conflict management
    • Coaching /Leadership / Influencing
    • Organization and coordination skills
    • People Skills

    Generic Skills

    • Advance Credit Skills
    • Strategic orientation
    • Initiative/Entrepreneurship/ taking ownership
    • Analytical Skills/ Problem solving
    • Self-Management
    • Interpersonal Skills


    Competitive package

    Method of Application

    Interested and qualified? Go to Access Bank Kenya on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at Access Bank Kenya

Career Advice

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

Send your application through

Yahoomail Gmail Hotmail