Head Outsourced Employee Services at Airtel

Responsibilities

Reporting to the Human Resources Director, the incumbent’s role will include;

• Develop HR outsourcing strategies including workforce planning, recruitment onboarding and retention.
• Oversee outsourced employee lifecycle processes e.g. payroll, benefits, leave, exits and performance management etc.
• Ensure outsourcing operations are compliant with local Labour laws and internal organizational policies and processes.
• Manage compliance of outsourced service vendors via periodic audits and process reviews
• Implement engagement initiatives e.g. surveys, recognition programs and caravans to improve the morale of the outsourced employees
• Manage budgets and financial reporting for outsourced HR services ensuring cost efficiency.
• Define and track service level agreements with accompanying analytics for contracted partners
• Develop talent and capability of the outsourced teams by identifying and managing the rollout of various upskilling and training initiatives

Qualifications:

• Bachelor’s degree in human resources, or Business-related field 
• Post Graduate Diploma in HR Management with good knowledge of Kenyan Employment Act
• A minimum of 5- 8 years’ experience in HR 
• Good in data analysis.  Working knowledge in advanced excel will be an added advantage
• Ability to manage outsourcing partners to deliver for the business