Hotel Front Office Auditor (Night Shift) at Nexus Staffing Solutions

Key Responsibilities

• Perform nightly audits of front office operations and reconcile guest folios.
• Generate and distribute accurate financial reports, including occupancy, revenue, and audit summaries.
• Ensure all charges are correctly posted to guest accounts, including room rates, food & beverage, and other hotel services.
• Handle late-night check-ins and check-outs professionally and efficiently.
• Address and resolve guest queries or concerns during the night shift.
• Monitor and secure all cash handling and ensure compliance with internal controls.
• Maintain proper records of all front office activities during the shift.
• Liaise with other departments (Housekeeping, Security, Maintenance) to ensure smooth hotel operations at night.
• Ensure the front desk area remains organized, secure, and presentable.

Qualifications & Requirements

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3 years’ experience in a similar role, preferably in a busy hotel environment.
• Strong working knowledge of hotel management software (e.g., OPERA, IDS, or similar systems).
• Excellent numerical and analytical skills.
• Strong attention to detail and accuracy in financial reporting.
• Outstanding customer service and communication skills.
• Ability to work independently during night shifts with minimal supervision.
• High level of integrity and professionalism.
• Must be flexible, reliable, and able to work on weekends and public holidays.