Hotel Operations Supervisor -Kahawa West at Ital Global

Our Client is looking for an aggressive and ambitious Hotel Supervisor to handle various functions.

About the Client:

An established and busy 3 star Hotel that offers High quality range of services  such as  Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .

Qualifications and Requirements

• Minimum of a Bachelor's degree in Business Administration or related field.
• Proven experience in a supervisory role within the hospitality industry, preferably in a 3-star hotel.
• Strong understanding of hotel operations, including front office, housekeeping, and food service.
• Excellent communication and interpersonal skills.
• Proficient in using hotel management software and Microsoft Office.

Competencies and Skills required:

• Ability to lead and motivate a diverse team.
• Strong analytical and problem-solving skills.
• Commitment to providing excellent customer service.
• Attention to detail
• Effective prioritization and time management skills.
• Ability to adapt to changing circumstances and handle pressure.
• Understanding of budgeting and financial management.
• Multitasking skills
• Skill in resolving conflicts and addressing issues promptly.
• Ability to work collaboratively with different departments to achieve common goals.

Key Responsibilities and Duties

• Supervise and coordinate the activities of hotel staff, ensuring optimal performance and adherence to policies.
• Oversee the delivery of exceptional customer service to guests, handling and resolving guest complaints or issues effectively.
• Manage day-to-day hotel operations, including check-ins, check-outs, and room assignments to ensure a smooth and efficient workflow.
• Provide training and development opportunities to hotel staff, ensuring they are well-equipped to meet the needs of the guests and maintain high standards.
• Monitor and manage hotel inventory, including room supplies, ensuring adequate stock levels and minimizing wastage.
• Conduct regular inspections to ensure that cleanliness, hygiene, and overall quality standards are maintained throughout the hotel.
• Assist in budgeting and financial planning, ensuring cost-effectiveness and adherence to financial targets.
• Implement and enforce security and safety protocols to protect guests, staff, and hotel property.
• Foster positive relationships with guests, anticipate their needs, and actively seek feedback to enhance overall guest satisfaction.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and communication.