Hotel - Receptionist at Emerge Egress Consulting

Role Objective

• Our client is looking for a customer-oriented Hotel Receptionist with strong front-office experience, skilled in delivering seamless guest services, managing check-in and check-out procedures, and ensuring efficient daily operations in fast-paced hospitality environments.

Core Duties and Responsibilities

• Welcomed and assisted guests on arrival, ensuring a smooth and professional check-in and check-out process. 
• Managed front desk operations while maintaining high standards of customer service and hospitality. 
• Handled reservations, room bookings, cancellations, and guest requests accurately and efficiently. 
• Responded to phone calls, emails, and walk-in inquiries, providing timely and helpful information. 
• Resolved guest complaints and concerns professionally, ensuring guest satisfaction and positive experiences. 
• Coordinated with housekeeping and maintenance teams to ensure room readiness and prompt service delivery. 
• Maintained accurate guest records, booking logs, and daily front office reports. 
• Managed scheduling for meetings, conference rooms, and internal appointments. 
• Assisted in general administrative duties including filing, stationery management, and office coordination. 
• Ensured the reception area remained clean, organized, and welcoming at all times. 
• Supported transport arrangements and other logistical needs when required. 
• Worked collaboratively with team members to ensure efficient daily hotel operations.

  Job Specifications and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
• At least 2 years of relevant work experience.
• Proficiency in MS Office Suite

 Key Competencies

• Front Office Operations 
• Customer Service Excellence 
• Reservation & Booking Management 
• Communication Skills (Written & Verbal) 
• Problem Solving & Conflict Handling 
• MS Office Proficiency 
• Time Management & Multitasking 
• Attention to Detail