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  • Posted: Jun 8, 2023
    Deadline: Jun 26, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The BBC World Service is the world's largest international broadcaster, broadcasting radio and television news, speech and discussions in 29 languages to many parts of the world on analogue and digital shortwave platforms, Internet streaming, podcasting, satellite, FM and MW relays. It was announced in November 2016 that The BBC World Service will start broa...
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    HR Specialist

    Job Purpose

    • This role will play an integral part in the management and delivery of service to the business.
    • Responsible for supporting organisation effectiveness by developing and implementing solutions aligned to strategy.
    • The role manages Africa team performance, ensures accountabilities are clear and implements performance improvement initiatives
    • The role ensures that sufficient resources and skills are available to deliver good service for their area of accountability (Africa)

    Main Responsibilities

    • Where relevant, to manage team resources, allocate work and monitor workflow across the team
    • To ensure self and team resources are following clearly defined HR processes delivering answers to queries and services in line with defined SLAs
    • To ensure collaboration across Specialist Teams/Service Centre to deliver services and promote a culture of continuous improvement
    • To act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriately
    • To raise and review repeated problems or issues and set plans and resources to resolve them; or set out proposals and options to improve
    • To support projects being delivered by BBC People, ensuring team resources are correctly managed
    • To work in partnership to improve the customer experience through the analysis of case load, identifying trends and undertaking improvement action
    • To provide intelligent reporting to support and maximise business performance
    • To work with HRBPs and leaders across the BBC HR to deliver and improve SLAs and thereby demonstrating added value to the business
    • To foster a culture of service excellence, role-modelling this and coaching team to deliver customer care

    Are you the right candidate?

    • Experience of delivering HR process, initiatives and services;  proficiency in generalist HR experience in Kenya and the eastern parts of Africa
    • Basic computing and telephony skills
    • Prior experience of working with systems (such as SAP)
    • Proven ability to successfully deliver practical results against time and performance indicators
    • Strong interpersonal skills and ability to develop, maintain and enhance relationships with a variety of contacts; strong influencing and persuading skills
    • Analytical skills and the ability to resolve logistically complex problems
    • Compares and contrasts situations and information, identifying patterns and trends which inform subsequent decisions
    • Creates a sense of team spirit, encouraging shared ownership of objectives and deliverables
    • Leads delivery at a team level by prioritising and setting clear milestones and measures
    • Encourages others to act in line with organisational standards and frameworks
    • Use of process improvement tools and their application
    • Ability to support and lead and deliver large scale projects across organisation(s)

    Method of Application

    Interested and qualified? Go to BBC World Service on to apply

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