Human Resource Assistant at Reeds Africa Consult

Key Responsibilities

Talent Acquisition & Onboarding

• Recruit, screen, and onboard sales associates, showroom staff, warehouse, and support teams.
• Collaborate with departmental heads to forecast staffing needs and build a talent pipeline.
• Design and execute onboarding programs that reinforce sales objectives and service excellence.

Performance Management

• Develop and track KPIs for sales and operational teams.
• Coordinate performance reviews and support managers with coaching strategies.
• Implement recognition programs to drive sales productivity and motivation.

Employee Relations & Engagement

• Promote a collaborative and customer-focused workplace culture.
• Manage grievances, disciplinary procedures, and conflict resolution fairly and transparently.
• Organize engagement initiatives, team-building activities, and wellness programs.

Training & Development

• Assess training needs for product knowledge, sales techniques, and customer experience.
• Coordinate internal and external training sessions.
• Monitor training impact on individual and team performance.

Compliance & Administration

• Maintain accurate and up-to-date employee records and contracts.
• Ensure full compliance with Kenyan labor laws and internal policies.
• Oversee payroll inputs, leave management, and benefit administration.

Strategic HR Support

• Partner with leadership to align HR strategies with sales goals and growth plans.
• Provide data-driven insights on workforce planning, turnover, and productivity.
• Support organizational change initiatives and process improvements.

Job Requirements

Qualifications & Skills

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• 3 years of HR experience in retail, sales, or FMCG sectors.
• In-depth knowledge of Kenyan labor laws and HR best practices.
• Excellent interpersonal and communication skills.
• Strong background in performance management and incentive systems.