ICT Assistant at KCA University (KCAU)

Key Responibilities

• Troubleshoot, analyse, and repair problems with computer elements such as desktop computers, laptops, and various components/peripherals of an IT network.
• Initiate the procurement process for required ICT equipment by providing equipment specifications for different university sections/departments.
• Prepare reports on the condition of ICT equipment within the University and submit them to the Director, ICT for decision-making.
• Maintain computing systems (hardware, software, and networks), data communication systems, and ICT equipment through preventive maintenance and repairs.
• Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.
• Obtain, set up, and install computer software for ICT training laboratories to enable users to perform their activities effectively.
• Assist the ICT Trainers and Computer Technologists in carrying out various laboratory/workshop activities to support learning in the University.
• Install and configure Enterprise Resource Planning software system for university computers.
• Distribution of procured ICT equipment to departments/campuses to ensure equitable and effective use of ICT resources.
• Manage ICT equipment inventory by updating the database regularly to identify any losses and recommend upgrades.
• Manage and track user work tickets to ensure proper use of university resources and assets.
• Install and configure antivirus software, and manage the antivirus server software to combat new viruses and protect university computers and information from vulnerabilities.
• Carry out other duties and responsibilities as may be assigned by the supervisor.

Qualifications

• Bachelors degree in ICT or its equivalent from an accredited/recognised Institution.
• At least one (1) year of relevant work experience from an institution of higher learning or a large commercial enterprise.
• Any other professional qualifications will be an added advantage.

Other Skills And Competencies

• Good organisational and planning skills.
• Good interpersonal and communication skills.
• Reliability and resilience.
• Honesty and integrity.