ICT Officer/Systems Administrator at Naivasha Water and Sanitation Company L.T.D

JOB REF NO. NAIVAWASCO/HR/002

Grade NW04
Department Finance and Administration
Section / Unit ICT
Location / Work Station Naivasha– Head Office
Reports to Finance and Administration Manager

Job Purpose

Provides leadership in the strategy implementation, management and execution of all ICT related services to fulfil the core mandate and oversees the functions of the departmental units comprising Innovations & Solutions Development Department, IT & Infrastructure Department, IT Security Department.

Key Responsibilities/ Duties / Tasks

1. Supervisory Responsibilities:
   1. Provides leadership in the ICT department to ensure efficient and continuous service delivery to all stakeholders;
   2. Leads, directs and oversees IT and Infrastructure function and ensures continuous operation and cost–efficiency;
   3. Directs and leads the establishment and maintenance of company–wide information Security management program to ensure that information assets are adequately protected;
   4. Advises management on the adoption and use of new & emerging technologies and innovations for Trade facilitation and internal processes;
   5. Oversees implementation of hardware upgrades for all ICT infrastructure& systems including servers, network equipment, computers etc. both onsite and offsite.
   6. Translates customer and business needs into ICT tools and solutions for enhanced customer experience and service delivery.
   7. Advises senior management on the adoption, implementation, use and development of ICT Solutions for enhanced service delivery and customer satisfaction;
   8. Oversees the design, development, acquisition, implementation and maintenance of company’s information systems, software applications and related infrastructure to meet the agency’s mandate;
   9. Directs liaison with ICT sector and partner government agencies stakeholders both locally and internationally for business support &process re–engineering
   10. Collaborates with and manages vendors of various solutions and ensuring SLAs are adhered to;
   11. Promotes sound IT governance and standards in the company;
   12. Directs business continuity and disaster recovery strategies of the organization’s information systems assets;
   13. Oversees reviews, recommendations and presentations on Board papers on Technology initiatives; and
   14. Supervises, mentors and coaches’ staff.
2. Operational Responsibilities / Tasks
   1. Ensures optimal performance of IT Infrastructure & systems;
   2. Establishes and maintains a corporate–wide information security management program to ensure that information assets are adequately protected;
   3. Enables the development and implementation of innovative ICT solutions through in–house teams and/or external providers/partners;
   4. Facilitates the analysis of customer, market and business needs and the development of innovative and value add solutions to ensure business performance.
   5. Prepares, manages and monitors the department’s budgets and procurement plans;
   6. Reviews and recommends technical requirements for all ICT Solutions;
   7. Ensures compliance to Security policies, Standards and regulations and manages and monitors IT related risks; and
   8. Conducts and coordinates periodic performance appraisal of staff in the department

Job Dimensions:

1. Financial Responsibility
2. Involved in the development of annual budget.

Responsibility for Physical and Intangible Assets

1. Office furniture
2. IT Infrastructure (Network Equipment, Servers, End–Point devices, Laptops, iPads, Desktops, Telecommunication Infrastructure, IP–Telephony, Video Conferencing and ICT infrastructure hosted at EADC), Network Access Control (NAC), Security information and event management (SIEM).
3. IT Solutions, Data, Software (including ERP, CRM, Billing System, Databases, Systems Software, Operating systems, Database Management Systems and Utility software, Office productivity Software, E–mail Platforms), Application Performance Management (APM), Privileged Access Management (PAM)

Decision Making / Job Influence

1. Managerial regarding vendors, staffing;
2. Operational regarding systems and processes; and
3. Analytical decisions.

Working Conditions

1. Works in a normal office environment (80%)
2. Works in the field within the service area local and international travelling (20%)
3. Working beyond normal hours including weekends

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

Bachelor’s Degree in, Information Systems, Information Technology, Computer Science or related field from a recognized institution.

Professional Qualifications

1. Membership to relevant Professional Body – e.g. ISACA, CSK, ISC2
2. Professional qualification in CISA or CISM, ITIL practitioner, PRINCE–2 or PMP, CGEIT or COBIT–2019 or TOGAF

Previous relevant work experience required

Work experience of at least five (5) years, two (2) of which must have been at a Supervisory level;

Functional Skills, Behavioral Competencies/Attributes:

1. Good leadership and managerial skills
2. Professionalism
3. Integrity
4. Analytical Sills
5. Networking skills
6. Team player
7. Analytical and problem–solving skills
8. Attention to details
9. Strong interpersonal skills
10. Communication skills
11. Research skills
12. Planning and organizational skills
13. Negotiation skills