ICT Support Technician at SANTECH LTD

General Goals of the Position

A career-driven IT support technician who enjoys the variety and challenges that come with this kind of work is welcome to apply for the position. At the ICT office, the incumbent will be responsible for providing first level technical support. For the delivery of a wide range of IT Services, such as installing and configuring hardware and software, they will offer IT desktop and technical support to all personnel and partners. Installation and administration of servers, networking, IT equipment installation and troubleshooting, data backup, and disaster recovery.

ICT Support Staff Specific Duties:

• Support and/or troubleshooting for Windows, MS Office, and antivirus-related difficulties with applications.
• Organize recurring hardware and software maintenance (computer and printer servicing, minor repairs, and software updates).
• Desktop hardware installation, configuration, and troubleshooting.
• Assist in setting up end-user training activities, including introductory instruction on utilizing printers and the fundamentals of Microsoft Office.
• Help with the installation of firewalls and other security measures to ensure network security
• PBX telephone system implementation, configuration, and setup.

Key Skills and Competencies

• Excellent planning and organizational skills
• Communication skills
• Networking, routing and switching skills
• Team player
• Critical thinking and problem-solving abilities

Requirements/Qualifications

• Diploma or Degree in information Technology
• 2 years Relevant Work Experience.
• Good communication skills.
• Good level of ICT proficiency, particularly with Windows and Microsoft Office.
• Knowledge on general computer repairs and hardware and software troubleshooting.
• Familiarity with networking, telephony & CCTV/ Biometric/ Access control.