Inbound Sales Consultant at TalentintheCloud

We’re looking for a hungry and driven Inbound Sales Consultant to join the most dynamic and fastest expanding FinTech’s on the continent. With a passion for payments they identified a gap in the African payments landscape and swiftly moved to bridge that gap and move the online payments industry into centre stage. This is a chance for you to join a company whose continued mission is to turn online transactions into a preferred choice of conducting business across all industries!

They are all about FinTech!

A Bit About The Role

The role is based in the FinTech hub of Africa – Nairobi, Kenya. As their Inbound Sales Consultant, you will be responsible for inbound sales primarily; selling products and solutions (via telephone, web, or email) to specified customer segments and converting sales leads to active merchants utilising the business’s platform. This position offers the opportunity to work in a fast-paced environment within an expanding Group across Africa and the Middle East. It will utilize your sales experience, whilst scaling your career into advance sales and/or leadership within FinTech and the broader financial sector.

Requirements

Your mission:

• Facilitate sales of the business’s solution according to client requirements
• Merchant acquisition - convert enquiries into Closed Wons
• Attend to walk-in clients looking to become merchants
• Logging enquiries and merchants’ information on CRM
• Having a full understanding of and consistently demonstrating the proficiency at explaining all products and services to existing and prospective customers
• Help develop client relationships and retain existing accounts
• Sending daily, weekly, and monthly reports as required by the management
• Train, coach and supervise co-workers across the Sales Division on inbound sales techniques
• Work with other departments and divisions, as necessary, to resolve customer issues and grow referrals to the sales team
• Following up and conversion of assigned sales leads
• Perform any other duties assigned by the management & capacity to travel to support regional sales events & campaigns

A Bit About You

• Excellent communication, written skills & online meeting & telesales etiquette. Detail oriented and great teamwork capabilities
• Ability to work in a fast-paced team environment
• Experience with a CRM and Support Desk system
• Multi-tasking skills with the ability to handle multiple communication media simultaneously, including phone, email, zoom, skype, teams and social media
• Ability to work in a fast-paced, multi-cultural & high energy sales environment
• Good time management skills
• The motivation to work without supervision
• The ability to work under pressure and able to meet tight deadlines
• Ability to adapt and respond to change
• Has a commitment to teamwork and cultural sensitivity
• A hands-on attitude with flexibility to work according to sales cycles & schedules, including weekends and holidays
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• A minimum of three (3) years of experience in inbound sales within the financial, travel & hospitality or FMCG industry
• Degree/Diploma in any Business-related field