Insurance Administration Officer at Restsure Insurance Agencies Limited

JOB SUMMARY

• RestSure Insurance Agencies Ltd. is seeking a meticulous, organized, and highly motivated Insurance Administration Officer to lead the operational and structural workflow of our agency. The successful candidate will act as the backbone of our back-office systems, ensuring seamless policy administration, flawless underwriting documentation, accurate client records maintenance, and swift claims coordination. In addition to core administrative frameworks, the officer will support the agency's digital ecosystem, optimizing customer onboarding pipelines, online lead tracking, and digital brand placement to sustain the growth of the business portfolio.

KEY DUTIES AND RESPONSIBILITIES

• Policy Administration & Workflow: Formulate, review, and process insurance applications, endorsements, and policy documents across multiple product lines to ensure absolute structural alignment.
• Client Servicing & Account Care: Supervise client portfolios to provide fast, professional clarity regarding premium quotes, coverage provisions, account queries, and renewal structuring.
• Underwriting Coordination: Act as the principal point of contact with partnering insurance underwriters to ensure efficient risk verification, documentation upload, and timely policy issuance.
• Claims Management Tracking: Systematically receive insurance claims notices, support clients through documentation compilation, submit claims to underwriters, and actively follow up to ensure prompt settlements.
• Database Integrity & Reporting: Maintain neat, secure, and accurate digital and physical client records. Compile and generate systematic periodic production data, performance matrices, and operational capacity reports.
• Digital Optimization & Customer Tracking: Support the execution of digital marketing campaigns across social media and digital platforms. Monitor online customer engagement, track digital incoming leads, and manage web based client communication portals.
• Compliance Controls: Ensure all administration processes align strictly with internal standard operating procedures and legal frameworks stipulated by local insurance regulatory bodies.

QUALIFICATIONS AND REQUIREMENTS

• Educational Background: Diploma or Bachelor’s Degree in Insurance, Business Administration, Finance, Project Management, or a closely related commercial discipline.
• Professional Certification: Certificate of Proficiency (COP) qualification is highly valued and will be a distinct competitive advantage. 
• Professional Experience: Minimum of one (1) year of dedicated experience handling back-office insurance operations, administration, underwriting support, or financial services portfolio management.
• Digital Literacy & Skills: High proficiency in Microsoft Office suite (Word, Excel) alongside practical exposure to digital business platforms, content delivery tracking, and lead management tools. Strong communication, attention to fine detail, and ability to work independently under minimal guidance.

KEY COMPETENCIES & BENEFITS

• Core Competencies: Absolute integrity, professional documentation standards, analytical problem-solving, and strict time-management skills. 
• Benefits & Perks: Fixed salary of KES 25,000 Gross per month plus a highly competitive, uncapped commission structure payable on all successfully closed or sourced new business lines. 
• Offers deep industry exposure and clear upward career progression routes into specialized leadership.