Internet Installers-Mtwapa at Sheer Logic

Job Purpose

• Installer is a service professional who affix and position equipment in a designated location and complete the set-up process so the equipment is ready for operation or can serve its service purpose.
• Their primary objective is to ensure the equipment is installed in a safe manner that doesn’t present any hazards while also supporting functionality to allow for the best possible performance.
• They review and explain operation and maintenance information to the user or customer.
• They will also provide ongoing support, maintenance, and repairs.Installers have a minimum of a high school diploma and may have completed a trade school program or training course. Hands-on experience installing and adjusting the particular equipment involved is preferred.
• These roles are often physically demanding and may involve working in strenuous conditions.

Responsibilities

• Coordinate with dispatch for daily appointments
• Wear all identification, safety and courtesy equipment at all times.
• Test electrical equipment or systems to ensure proper functioning of routers and service.
• Carry material and stage for installer at the customer’s’ premises.
• Guide, coordinate and oversee fellow installers.
• Educate customers about benefits and up-sell to customers’ add-on sales products.
• Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
• Maintain installation tools and equipment in safe working order.
• Educate customers on the features and functionality of installed products.
• Assist with the completion of tasks within the allotted time frame.
• Assist with parts, shipping, receiving and inventory as needed.
• Review paperwork with customers where needed.
• Assist in the removal and installation of materials in customer’s premises.
• At times, crawl into small spaces, work in all climates and remain physically fit.

Qualifications

• At least a certificate/diploma holder
• Completion of a trade school program or technical training course is an added advantage.
• Practical experience in installing and adjusting internet equipment (routers, cabling, electrical systems).
• Familiarity with testing electrical equipment and ensuring safe functionality.
• Ability to troubleshoot routers and service systems.
• Knowledge of installation tools, electrical safety, and maintenance procedures.
• Capable of working in strenuous conditions, crawling into small spaces, and handling installations in all climates.