IT Assistant - Oyugis at Brites Management

Duties and Responsibilities

• Provide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person.
• Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, scanners, and mobile devices.
• Set up and configure user accounts, email accounts, and access permissions in accordance with company policies and procedures.
• Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure optimal performance and security of IT systems.
• Monitor system performance, analyze logs, and identify potential issues or security threats, taking appropriate action to mitigate risks and prevent downtime.
• Assist in the implementation of IT projects, upgrades, and migrations, following project plans and timelines to ensure successful completion.
• Provide training and guidance to end-users on how to use IT systems, software applications, and tools effectively and efficiently.
• Maintain accurate records of IT inventory, including hardware, software licenses, and equipment warranties, and assist in procurement and asset management activities.
• Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions in a timely manner.
• Stay informed about emerging technologies, trends, and best practices in the IT field, and recommend improvements or enhancements to existing systems and processes..

Key Requirements Skills, experience and qualification

• Bachelor's degree / Diploma in Information Technology, Computer Science, or related field is preferred.
• Proven experience in providing technical support and assistance in an IT environment, preferably in a help desk or support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, G Suite).
• Familiarity with networking concepts, protocols, and troubleshooting techniques (TCP/IP, DNS, DHCP).
• Proficiency in troubleshooting common IT issues, such as hardware failures, software errors, and connectivity problems.
• Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users clearly and effectively.
• Customer service-oriented mindset, with a commitment to delivering prompt, courteous, and effective support to end-users.
• Ability to work independently and collaboratively as part of a team, with strong problem-solving and decision-making abilities.
• Attention to detail and a commitment to following established procedures and protocols.
• Willingness to learn and adapt to new technologies and tools as needed.