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  • Posted: Sep 21, 2021
    Deadline: Oct 1, 2021
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    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    IT Incident Management Specialist

    The Position:

    The IT Incident Management Specialist will manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services. The main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible.

    Key Responsibilities:

    • Ensure Proper I.T service delivery through I.T Incident Management
    • Be accountable for the following processes – Incident Management, Service Request, Catalog management, Knowledge Management and Business reporting
    • Ensure all incidents are logged into the ITSM tool and workaround is provide if immediate resolution is not available.
    • Monitor all the changes in the technology environment to avert incidents.
    • Work closely with Change Management to ensure the environment is Stable.
    • Identify areas of automation in System monitoring.
    • Coordinate the Monitoring team and come up with Intelligent reports and trends for Management.
    • Provide continuous Improvement of I.T through branch visits, IT Service awareness and workshop trainings etc.
    • Continually measure the performance of the service providers and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

    The Person:  

    For the above position, the successful applicant should have the following:

    • University degree from a recognized institution preferably in Computer Science or Information Technology.
    • MCP / ITIL Certification
    • 3 years’ experience in Technology with at least 2 years’ experience in Client Support and Office Automation

    Method of Application

    Interested and qualified? Go to KCB Bank Kenya on ke.kcbgroup.com to apply

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