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  • Posted: Aug 1, 2022
    Deadline: Aug 5, 2022
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  • The African Guarantee Fund for Small and Medium-sized Enterprises (AGF) is incorporated and licensed in Mauritius as a limited liability company and has its office of operation in Nairobi, Kenya. Its products and services provide financial institutions with the means which they can leverage in bringing their African SME financing interventions to the requ...
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    IT Intern

    Position Summary

    The IT intern will provide IT Support to the staff of the organization. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems

    Major Responsibilities

    • Respond to user requests for service, troubleshoot problems, and help develop solutions.
    • Installing and configuring computer hardware and applications.
    • Providing support, including procedural documentation and relevant reports.
    • Supporting the roll-out of new applications.
    • Prioritizing and managing many open cases at one time.
    • Record activities, solutions, and other responses to requests for service.
    • Assist in maintaining inventory records and documentation for equipment.
    • Rapidly establishing a good working relationship with employees and other professionals, e.g., suppliers.
    • Testing and evaluating new technology.
    • Keeping up to date with the latest technologies.
    • Perform other duties/projects as assigned.

    Desired Qualifications, knowledge, skills & Experiences

    • Bachelor’s degree in Computer Science/Information Technology
    • Information Technology Certifications (e.g. Microsoft Certifications CompTIA A+, Network+)
    • Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, etc.).
    • Proficiency in Windows Operating Systems (Windows 10, 11, Windows Server, etc.).
    • Should have sufficient skills in networking systems and computer problem-solving.
    • Strong writing and editing skills, sense of accuracy, and attention to detail.
    • Ability to communicate effectively, both orally and in writing. Ability to structure information priorities and deliver key messages.
    • Demonstrate careful attention to detail or essential elements and accuracy of information before making a decision or delivering the information.
    • Ability to work cooperatively and efficiently within a team towards corporate objectives; Strong interpersonal relations

    Method of Application

    Applicants should apply by email, sending a cover letter summarizing their relevance to this position, a full C.V. name, and contact information of three referees knowledgeable about the candidate’s professional qualifications and work experience to: [email protected] “Application for IT Intern” should be clearly marked on the subject line of the email message. Applications will be considered until August 5, 2022.

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