IT Intern at African Guarantee Fund (AGF)

Position Summary

The IT intern will provide IT Support to the staff of the organization. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems

Major Responsibilities

• Respond to user requests for service, troubleshoot problems, and help develop solutions.
• Installing and configuring computer hardware and applications.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll-out of new applications.
• Prioritizing and managing many open cases at one time.
• Record activities, solutions, and other responses to requests for service.
• Assist in maintaining inventory records and documentation for equipment.
• Rapidly establishing a good working relationship with employees and other professionals, e.g., suppliers.
• Testing and evaluating new technology.
• Keeping up to date with the latest technologies.
• Perform other duties/projects as assigned.

Desired Qualifications, knowledge, skills & Experiences

• Bachelor’s degree in Computer Science/Information Technology
• Information Technology Certifications (e.g. Microsoft Certifications CompTIA A+, Network+)
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, etc.).
• Proficiency in Windows Operating Systems (Windows 10, 11, Windows Server, etc.).
• Should have sufficient skills in networking systems and computer problem-solving.
• Strong writing and editing skills, sense of accuracy, and attention to detail.
• Ability to communicate effectively, both orally and in writing. Ability to structure information priorities and deliver key messages.
• Demonstrate careful attention to detail or essential elements and accuracy of information before making a decision or delivering the information.
• Ability to work cooperatively and efficiently within a team towards corporate objectives; Strong interpersonal relations